walmart

Walmart Kiosks

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Walmart is improving its system to pick up online orders and customers are buying into the changes.

In its first run through of in store kiosks where people could pick up online orders, customers said the process took too long and the kiosks were hard to find. So the retail giant reworked things and are testing out the new machine at 20 stores with more than a hundred rolling out over the next couple months.  read more »

The Business of Fighting Crime

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Walmart is taking the law into its own hands and its targeting shoplifters.

The retail chain is hoping to stop its problem with shoplifters with a new program that requires little help from police. It's called the restorative justice program and is currently being put into use in 1,500 stores across the country.

Here's how it works. Instead of calling the police on everyone caught pocketing a few items from store shelves, low risk or first time offenders are given a choice. Attend an anti-shoplifting class or end up in handcuffs. And it's a win win for everyone. The culprit stays out of jail and they have to pay a fee to attend the course which means extra money for Walmart.  read more »

Holiday Shopping

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We might be months away from the holiday shopping season; but Wal-Mart already has a game plan.

In an attempt to lure customers away from other big name retailers, Wal-Mart is planning to staff each of its cash registers from the day after thanksgiving to the days just before Christmas.

The move which is being called “the checkout promise” is aimed at addressing one of the store's biggest complaints from customers. Every year people say the lines are too long and there aren't enough people on duty. So the store says each checkout line will be open for certain hours of the day. Most locations are planning on doing this during the weekend afternoons but this could vary by store.  read more »

Personal Shopping

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Stores are trying to get into your wallets; by getting into your head.

In an effort to compete with Amazon.com major retailers are personalizing their websites to each and every customer. Walmart is rolling out a feature that will allow its website to show shoppers products they might like based on other purchases. It will also customize its home page based on the customer's location, weather and purchase history. So if a new mom buys a stroller the site shows her advertisements for diapers and formula. If someone lives in Dallas the home page will feature cowboys or rangers gear.  read more »

Unwanted Surprises

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Christmas has come and gone and thanks to one major retailer some people unwrapped more than they bargained for.

In Washington state 14-year-old Carmen Lopez had asked her parents for a pair of Beats headphones. So they went to Walmart, picked up a pair and put it under the tree. But come Christmas morning when Lopez tore open the box instead of finding the headphones, she pulled out four cans of tuna.

Luckily for Lopez an executive with the Beats company heard her story, happened to be in town visiting family and delivered a replacement pair.  read more »

Technology Test Labs

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Some of the country's biggest retailers are going after a new customer; technology.

Target, Kohl's and the home shopping network QVC are among the half dozen retailers that are opening up a new type of shop in Silicon Valley. Called technology test labs the idea is to improve a company's website and create mobile shopping apps.

Retailers say these labs will help them stay on top of the latest trends in the technological world and compete with online rivals such as Amazon and eBay. Plus they need to keep up with customers. According to the National Retail Federation people are spending more than half their time online shopping with smartphones, tablets and computers. And what better place to find people in touch with technology than Silicon Valley?  read more »

Black Friday

Thanksgiving is right around the corner; and close on its heels is the biggest shopping day of the year.

This year the turkey will barely be digested before stores open to shoppers. Earlier this week target announced it was opening its doors at 8 PM on Thanksgiving Day. It will be open for 27 hours not closing until 11 PM the day after. Target will also be offering hundreds of deals online beginning Thanksgiving morning. And if all that wasn’t enough the store is featuring 15 online only daily discounts for two weeks beginning Sunday November 24th.

Traditionally the Friday after turkey day, known to die hard shoppers as Black Friday is the start of the holiday shopping season. But these days’ retailers can’t wait to make a dent in your bank account.  read more »

Black Friday

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Thanksgiving is right around the corner; and close on its heels is the biggest shopping day of the year.

This year the turkey will barely be digested before stores open to shoppers. Earlier this week target announced it was opening its doors at 8 PM on Thanksgiving Day. It will be open for 27 hours not closing until 11 PM the day after. Target will also be offering hundreds of deals online beginning Thanksgiving morning. And if all that wasn’t enough the store is featuring 15 online only daily discounts for two weeks beginning Sunday November 24th.

Traditionally the Friday after turkey day, known to die hard shoppers as Black Friday is the start of the holiday shopping season. But these days’ retailers can’t wait to make a dent in your bank account.  read more »

Upgrading Walmart

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Time to update your smartphone; head to the world's largest retailer.

Earlier this week Walmart announced a new trade-in program to help people pick up the latest gadgets on the market. Beginning September 21st people can receive credit for their used, working and undamaged smartphones. That credit can then be used towards the purchase of a newer model.

Turning in an Apple iPhone 5 can score you $300, $175 for a Samsung Galaxy S3 and $52 for a Samsung Galaxy S2. The trade-in program will be in effect at 3,600 Walmart and Sam’s Club locations all across the U.S. The only catch is that participating customers need to enter into a two year contract for their new phones with AT&T, Verizon or Sprint.  read more »

Holiday Work

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The holiday season is looming and it could include a paycheck.

Last week Wal-Mart announced it was hiring more than 50,000 people for the holiday season. On top of that it was also going to offer more hours to its current employees. This means seasonal hiring for the world's largest retailer will be up from its rate last year. And Wal-Mart isn't the only shopping giant putting up the help wanted sign.

Kohl’s recently announced it was hiring just under 53,000 people for the season. A number that is 10% higher than last year. Kohl’s currently has about eleven hundred stores in 49 states. Most of the new hires will work in the stores with a handful being placed in its credit operations business.  read more »