united airlines

United's New Campaign


Not in any hurry to get where you’re going? How about making some extra money for your airline seat?

As part of its positive PR campaign following video of a passenger being dragged from a plane, United is launching a program allowing passengers to bid on how much money it will take to give up their seat. As the numbers come in the airline can then decide which offer, usually the lowest, it will pay out.

The bidding program will be new to United but a similar one has been in effect for Delta for the past several years. The idea is to get people to voluntarily give up their seat as opposed to being asked by flight attendants. Testing will begin next month but United has declined to say where. In addition,  read more »

Public Relations Goes Social


United Airlines is facing a public relations nightmare and social media won't let the company forget it.

Thanks to the internet and sites such as Twitter, Facebook and Instagram incidents spread faster than companies can control them. Last week Pepsi pulled a controversial commercial following immediate backlash from social media and now United is facing the same storm.  read more »

The Airline Industry


Airlines are flying around with problems but passengers are sitting quiet.

A study of the airline industry found that after spiking in 2012 complaints to the government dropped 15% last year. Each month the 15 largest airlines must report to the U.S. Department of Transportation.

The most recent information revealed that United Airlines has climbed out of last place in the rate of customer complaints and American Airlines is doing a better job at staying on schedule. And when it came to lost bags and bumping passengers most of the culprits were smaller airlines.  read more »

Bag Restrictions


Your next carry-on bag might not be carried on.

United Airlines is cracking down on what it calls oversized carry-on bags. It says that since it started charging fees for checking luggage people are stuffing the miniature suitcases and cramming them on board. Unfortunately the overhead bins can only hold so much and the number of bags actually making it onto the plan is decreasing.

So to keep passengers in line United is installing new bag sizers at most airports. It is also emailing frequent fliers to remind them of the limitations in place. Some of the new sizers are located just before security checkpoints. If your bag doesn't fit you will be asked to return to the check in counter and check your bag for a $25 fee.  read more »

Sky High Fees


2012 was a profitable year for airlines... and it's all thanks to you and your over packing.

Last year U.S. based airlines brought in $6 billion thanks to baggage and reservation change fees. That marks the highest amount since the fees became part of your travel plans about five years ago. And while that number is good news for the airline industry it means passengers aren't going to see a break anytime soon.

The first baggage fees were introduced in 2008 and have climbed since then. Now airlines typically charge $25 each way for the first checked bag and $35 for the second bag. Plus you have to toss a few extra bucks their way for overweight or oversize bags.  read more »

Wi-Fi Goes Airborne


For anyone who cringes when asked to shut down electronic devices upon take-off, the airline industry has good news for you.

According to Computer World, about one in three commercial planes flying around the country today are equipped with Wi-Fi. All these planes are operating a GoGo internet service, plus an additional six Southwest planes are using Wi-Fi from a provider called Row 44. And they’re planning to increase the fleet by hooking up all 540 Southwest planes by 2012. Lagging behind the bunch is United Airlines who only has 13 planes set up with Wi-Fi compared to Delta and American which have a combined total of 650.  read more »

Flying the Friendly Skies


Flying the not so friendly skies is getting expensive with extra fees for luggage and food. But which airlines rank the worst when it comes to customer satisfaction?

Earlier this week the University of Michigan released the latest American customer service satisfaction index for the airline industry. The survey shows that the level of contentment is on the rise, but most of the time just being content is simply not enough. Passengers took the opportunity to vent about plane food and flight attendants. And when it came to high flying cuisine, Delta/Northwest reportedly serves the worst, followed closely by United and American. And if travelers were given the chance to speak to the CEO of any airline they would request, “to be fed food you’d eat yourself.”  read more »