southwest airlines

Flight Safety

plane.jpg

The friendly skies just got a little less friendly.

Aviation regulators have tightened the rules for when safety inspectors are allowed to work for airlines. And it’s a change that’s meant to prevent the cozy type of relationship that caused so many problems for Southwest airlines.

The new rules apply to senior aircraft inspectors who apply to work for the same airline they previously oversaw. Those inspectors now have to wait at least two years before representing the carrier in any safety matter before the federal aviation administration.  read more »

Flying the Friendly Skies

southwest.jpg

Flying the not so friendly skies is getting expensive with extra fees for luggage and food. But which airlines rank the worst when it comes to customer satisfaction?

Earlier this week the University of Michigan released the latest American customer service satisfaction index for the airline industry. The survey shows that the level of contentment is on the rise, but most of the time just being content is simply not enough. Passengers took the opportunity to vent about plane food and flight attendants. And when it came to high flying cuisine, Delta/Northwest reportedly serves the worst, followed closely by United and American. And if travelers were given the chance to speak to the CEO of any airline they would request, “to be fed food you’d eat yourself.”  read more »