The quality of U.S. airlines is improving; but not everyone is getting on board with the new numbers.
Earlier this week the annual report on the quality of U.S. airlines was released by researchers at Wichita State and Embryriddle Aeronautical University. The report stated that airlines are getting better at sticking to their schedules, fewer bags are getting lost and fewer passengers are lodging complaints. But recent events might tell a different story.
Delta airlines just suffered a multi-day meltdown resulting in the cancellation of thousands of flights. In compensation for being stranded, some passengers received thousands of dollars in gift cards. Then on Monday video surfaced showing a man being dragged from a United flight for not giving up his seat because the airline has overbooked.
A co-author for the report says despite the numbers passengers only remember their own experiences, good or bad. But if you are thinking of flying the friendly skies the report ranked Alaska as the best airline, followed by Delta; Frontier and Spirit were at the bottom of the list. Just a little something to keep in mind.